Job Description
Description
Under the general supervision of the Thrift Store Manager assists in maintaining Thrift Store Operations including: merchandising, marketing, hiring, supervising, scheduling, sales and training. In the absence of the store manager this position is the primary point of contact. This position requires a high degree of self-initiative, self-monitoring and be able to maintain a good working relationship with thrift store staff, volunteers, donors and the community.
Duties and responsibilities
Assist the Store Manager and oversee general store operations relating to:
Merchandising
Scheduling
Staffing
Marketing
Inventory control
Budgeting
Communicate regularly with the Store Manager about store issues.
Must answer work-related phone calls and emails during scheduled time.
Assist with store merchandising, sorting, pricing and inventory control.
Responsible for daily cash handling, credit card transactions and bookkeeping including night drop deposits.
Maintains effective schedule for employees, volunteers and Community Service and works within budget to meet payroll guidelines and store expenses.
Actively engage customers on the sales floor to increase donations and merchandise sales to ensure monthly revenue goals are met.
Provide excellent customer service by greeting and assisting customers and donors and responding to customer inquiries/complaints.
Promote repeat business and word-of-mouth advertising through building of excellent customer relations.
Control costs and expenditures to ensure the store budget is maintained.
Assist with acceptance of donations, in-kind donation forms, and scheduling and pick-up of donated items.
Ensure employees, Community Service and volunteers are properly trained in store operations and procedures.
Ensures physical maintenance, cleanliness and attractiveness of store and displays.
Enforce and maintain safety and cleanliness as well as all health and security policies and procedures.
Experience/ Education / Licensures/ Certifications
Must have a minimum of 3 years of retail store experience to include cash handling.
Must have a valid California driver’s license or valid California I.D.
Knowledge / Skills/ Abilities
Must be able to read, write and speak English fluently (fluency in Spanish, both verbal and written, is a plus).
Must have very strong customer service skills.
Must have working knowledge of Microsoft Office.
Must have excellent organizational skills.
Must have excellent communication skills, both written and oral.
Must have excellent time management skills.
Must be detail oriented.
Must be the ability to multitask in a high-volume environment.
Must be able to occasionally travel locally.
Must be able to be an effective team member and handle project leadership responsibility.
Schedules are subject to change at any time.