Job Description
Job Description
Job Title: Specialty Claims Examiner
Location: Austin, TX
Schedule: 9am-6:30pm
Pay: $21/hour
Summary
The Specialty Claims Examiner processes and adjudicates GAP and Anti-Theft claims with accuracy and efficiency. This role involves reviewing documentation, communicating with customers and partners, and ensuring claims are handled in accordance with policies and guidelines.
Key Responsibilities
- Review loan, insurance, and contract documents to confirm eligibility.
- Process claims submitted via phone, email, and chat.
- Document all claim-related interactions in the system.
- Provide updates on open and pending claims.
- Manage an assigned queue to ensure timely resolution.
- Interpret insurance and dealership documents, including payment histories.
- Maintain product knowledge and deliver strong customer service.
- Perform administrative tasks and support projects as needed.
Minimum Qualifications
- High School Diploma or equivalent.
- 2+ years of claims experience in a call center or insurance environment.
- Knowledge of GAP and Anti-Theft claims.
- Strong communication, critical thinking, and contract-reading abilities.
- Ability to handle high contact volume (40+ daily calls/emails/chats).
Preferred
- Claims Adjuster License.
- Prior insurance industry experience.
Job Tags
Contract work,