Job Description
Applicants must have proven diamond jewelry & engagement ring sales experience, including face-to-face engagement ring consultations.
We are seeking an experienced diamond-jewelry professional to lead our 5th Avenue New York showroom and overses our LA showroom as Genral Manager US Showrooms . This role suits someone with strong luxury sales experience, a passion for fine jewelry, and the ability to manage and grow a high-performing team in a fast-paced bespoke diamond environment. Rêve Diamonds is a London, NYC and LA-based bespoke diamond jewelry company specialising in engagement rings, wedding rings, eternity rings, tennis bracelets, necklaces and more.
KEY RESPONSIBILITIES
Sales & Client Experience
- Act as a brand ambassador, delivering exceptional client service and showroom performance.
- Develop deep product and brand knowledge and present it confidently to clients.
- Manage enquiries via email, phone and LiveChat.
- Conduct in-person consultations in the NYC showroom and virtual consultations when needed.
- Assist clients through our bespoke design service, preparing quotations and selecting diamonds/gemstones.
- Liaise with our CAD and workshop teams on bespoke projects.
- Oversee after-care follow-ups and request client reviews.
- Ensure the showroom and jewelry displays are always perfectly presented.
Business Development
- Achieve individual and showroom sales targets.
- Grow and enrich the client database.
- Use the CRM daily to manage prospects, tasks and opportunities.
- Lead client-acquisition efforts both inside and outside the showroom.
- Ensure accurate and complete database management for future CRM activities.
Management
- Lead, coach and motivate the showroom team.
- Provide weekly objectives, feedback and performance guidance.
- Recruit, train and evaluate team members.
- Oversee scheduling, administration and showroom operations.
- Monitor competitors and identify opportunities for growth.
- Represent the company at meetings, events, networking and industry functions.
- Ensure all reporting and analytical tasks are accurate and submitted on time.
- Maintain flexibility to support the showroom outside regular hours when needed.
What We’re Looking For
- Proven luxury diamond jewelry sales experience.
- Passion for fine jewelry, diamonds and gemstones.
- Strong ability to build trust and relationships with clients.
- Consistent history of meeting/exceeding sales targets.
- Excellent verbal and written communication.
- High level of professionalism and customer-service standards.
- Strong administration, organisation and time-management skills.
- Ability to handle pressure, multitask and work to deadlines.
- Tech-savvy and adaptable, with working knowledge of Google Docs and HubSpot CRM.
- Well-presented, security-aware, and able to work independently as well as part of a team.
Experience & Skills
- Minimum 1 year luxury retail or diamond jewelry sales experience.
- Strong ability to drive sales and manage client relationships.
- Ability to work varied shifts including evenings and Saturdays.
- Ability to travel locally and occasionally nationally.
- Team-leadership, coaching and development skills.
- Strong communication skills and excellent attention to detail.
- Fluent English required; additional languages an asset.
- Must be authorized to work in the U.S.
Preferred
- College/university degree.
- GIA coursework or Graduate Gemologist qualification.
Compensation: $65,000–$80,000 OTE (Base Salary + Commission)
Job Tags
Shift work, Afternoon shift,