Job Description
Brockton Home Health Transportation is a Non-emergencytransportation primarily refers to Non-Emergency Medical Transportation (NEMT),a service that helps individuals get to and from medical appointments when theyare not in an emergency but need assistance with mobility or lack a reliableway to travel. We are looking for an experienced and multi tasks dispatcher whocan grow with the company.
Brockton Home Health Transportation bridge the gap for thosewho face barriers to accessing healthcare, such as individuals with chronic illnesses,disabilities, or those recovering from surgery. These services range fromstandard car rides to more specialized transport options.
Ambulatory Services: For passengers who can walk but mayrequire some assistance.
Wheelchair Services: Vehicles equipped with ramps or liftsfor individuals in wheelchairs.
Stretcher Services: For patients who need to lie down duringtransit.
Qualifications Your ability to listen, speak plainly and communicateeffectively will be necessary
You will work in a fast-paced environment and must be ableto multitask, communicate effectively, and manage your time efficiently
You must be organized, detail-oriented, and able to workwell under pressure
Including scheduling conflicts, driver behavior, billingdisputes, any vehicle problems
You will need know about limits on how long drivers can workwithout rest and take that into consideration when making schedules
You need to decide the safest course of action, such asgetting emergency help when a vehicle is involved in a roadway situation
Responsibilities: Schedule: From 7 am EST (8 hour shift), Monday to Fridaywith weekend availability
You will schedule vehicles to pick up and drop off clientsto their medical appointments
You will inform drivers of their assignments for the dayand/or week
You must be able to schedule last-minute trips requests andbe sure the clients reach their appointments on-time
You will communicate with patients, healthcare providers,and drivers to ensure that everyone is aware of the schedule and any changesthat may occur
You will be listening and speaking to people by dispatchingsoftware and phone
You will need to resolve any issues or complaints
You will need to be able to prioritize the most importantsituations and think quickly on your feet
You sound think ahead and anticipate potential problems,such as allowing extra time during stormy weather
You will responsible for completing all required paperworkon time
You will provide reports and analysis of transportation servicesto management and other stakeholders
You will maintain accurate records of all transportationrequests, including patient information, pick-up and drop-off times, andbilling information
Monitoring the performance of transportation providers toensure that they meet service level agreements and quality standards
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Job Tags
Shift work, Weekend work,