Job Description

Job Title: Customer Success Specialist

Location : On-site 5 days per week - Brickell, Miami, FL

Type : Full Time

Client Overview: Our client is a Miami-based startup transforming how people interact with government services. Using advanced AI, they streamline complex processes like passports, visas, and vehicle registration making them faster, easier, and stress-free. Their vision is to make the customer experience seamless through our marketplace of trusted couriers.

As a Customer Success Specialist , you will balance quality service with high-volume output making 150-200 outbound calls per day. It is crucial keeping the conversations focused, efficient, and results-driven. Success in this role means helping customers complete their applications, preventing cancellations or refunds, and maintaining a positive experience throughout. Most customer interactions are managed by our AI platform, in this role you will join a dedicated on-site team that handles escalations, retention outreach, and follow-up calls requiring a human touch. This is a fast-paced, performance-driven position where communication skill, focus, and consistency directly impact success. Being on time, maintaining impeccable attendance, and taking full responsibility for your performance are essential.

Responsibilities

• Make and manage a high volume of outbound calls (150-200 daily) through our AI platform
• Guide customers through passport, visa, and registration applications
• Maintain efficient call pacing balancing quality, empathy, and productivity
• Focus on retention and refund prevention , resolving concerns quickly
• Document outcomes and feedback to improve AI workflows and customer experience
• Collaborate with teammates and product teams to enhance customer journeys
• Be punctual, reliable, and accountable every day

Qualifications

• 1+ year in a customer success, sales support, or call center environment
• Proven ability to manage high call volume with professionalism and consistency
• Strong verbal communication and persuasive problem-solving skills
• Experience with CRM or AI-driven tools (training provided)
• Excellent time management able to stay productive and keep calls concise
• Dependable, punctual, and responsible with a strong work ethic
• Positive, team-oriented attitude with a competitive edge
• Bachelors degree preferred but not required
• Must be legally authorized to work in the U.S. (background check required)

Compensation & Benefits

💰 $50,000/year

🚗 Parking pass provided

🍳 Complimentary breakfast and snacks

🩺 Aetna Health, Vision, Dental, and Life Insurance

🏖 10 PTO days per year + most federal holidays off

📈 Growth opportunities within a high-performing startup

Why Join Our Client? You will be part of a team where speed, accountability, and service quality go hand in hand. You will help customers complete essential government services while contributing to a fast-scaling company that blends AI efficiency with human empathy.

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